Returns Policy

Our Guarantee to You

Bagworld is an Australian company, owned and run by a family with more than 20 years in the bag business.  We are proud of the products we sell, and only sell products that are of high quality, backed up by a full manufacturer’s warranty. We do not sell used products or seconds.

Money Back Guarantee

So that you feel comfortable with your purchases, Bagworld gives you a 30 day Money Back Guarantee on all purchases, from the date printed on the invoice. Products must be unused and in their original condition and sent back to Bagworld at the expense of the customer.

Return your purchase to:

Bagworld

PO Box 561

Altona North VIC 3025

We recommend that you send your return back as registered post. This means that you can trace the item in transit.

For all returns, along with the product you need to include your name and contact details, a copy of your receipt and a note stating if you would like an exchange or refund.

When You Receive Your Order

We try to ensure all our products are shipped free from defects, but if there is a problem with your purchase when you receive it, please contact Bagworld and we will organise to have the item replaced.

Warranty Based Returns

Every product you purchase from Bagworld comes with a full manufacturer’s warranty.  Warranty periods differ for different products, and start from the purchase date on your receipt. Warranties cover manufacturing defects or faults. 

Warranties do not cover wear and tear, misuse, or damage from airlines and other carriers. We recommend that you check over your bag when retrieving it from a carrier, and if there is any damage, please report it to the airline or carrier at that time.

If a problem occurs with your purchase within its warranty period, you can contact the manufacturer or service centre for help with the issue. You can also contact Bagworld for assistance, and your product can be returned to us for assessment of the fault at your cost.  If covered by the warranty, the fault will be repaired and the item returned to you free of charge.  In the case that no repair is possible, the item will be replaced or refunded.