Background Image
Best Price Guarantee, Biggest Range, Free & Fast Delivery on orders over $49.95
Loading slideshow

Frequently Asked Questions

Do you accept international orders?

We're sorry but at this stage Bagworld only delivers within Australia, and payment is via credit card or PayPal and charged in Australian dollars.

Is it safe to buy online?

Bagworld is a trustworthy online company. We are contactable by phone, email and post (see our Contact Us page for details), and are able to assist you with your product choice and order placement. We have policies and processes in place to ensure the security of your details and the payment process.

Is it safe to use my credit card?

We work closely with our trusted payment partners PayPal and SecurePay to ensure that all your personal and payment details are kept safe. We truncate all your personal information so that it's protected as it travels over the Internet.

If you think your credit or debit card has been used fraudulently, you must notify your card provider in accordance with its reporting rules and procedures. For information on how we use any personal information you give, please read our Privacy Statement.

Bagworld also accepts orders over the phone. If you would rather place an order with us over the phone, you can contact us Monday - Saturday, 9am – 5pm AEST on 1300 113 680, or via email at [email protected]

Does anyone else see the information that I provide to Bagworld?

We respect your privacy. We may share general information about the use of our site with advertisers, sponsors, content providers and other third parties, but we generally only disclose anonymous information about our users and except where otherwise specifically required to do so, will not disclose any personally identifiable information to any third party without your approval. On occasions it may become necessary to release personal information, including if we are required to do so by law.
You can read our Privacy Statement for additional information.

What is your return/exchange policy?

Do you want to return something? You can return any item for a refund, within 30 days of receiving your original order.

Products must be unused and in their original condition and sent back to Bagworld at the expense of the customer. Please include a copy of your receipt.

Returns need to be sent to:

PO Box 561
Altona North
VIC 3025

We’re not able to offer an exchange on returned items. If you need a different size or colour, or you want a different item, just place a new order. That way it will get to you quicker too!

We will refund the price you paid for your item, back to the original account used.

The goods are your responsibility until they reach our warehouse, so make sure your return is packed properly and can’t get damaged in transit. We recommend using registered post so that you can keep track of your parcel.

You can read our Returns page for additional information or contact us on 1300 113 680, or via email at [email protected]

Your products are so cheap, are they genuine?

We are proud of the products we sell, and only sell products that are of high quality, backed up by a full manufacture’s warranty. Our products are the genuine article, and we do not sell used products or seconds.

Bagworld believes in delivering to our customers a unique shopping experience; Australia’s largest range of big brand luggage, travel goods, and bags, at the best prices.

Our strong relationships with big brand manufacturers means that we can pass our savings on to you, so that with each purchase from Bagworld you’re getting great value for money.

How long does delivery take?

Your order will be dispatched as soon as possible, usually the same or next business day, and dispatch operates Monday to Friday.  In the case that an order is placed for an out of stock item, you will be contacted to choose to wait for the item to come into stock, or to receive a refund of payment.

You can read our Delivery page for delivery estimates to your area, or contact us on 1300 113 680, or via email at [email protected]

Express post delivery is available at an extra charge and can be selected at checkout.

Does Bagworld have a minimum order amount?

Yes, Bagworld has a minimum order amount of $19.95. Free delivery is available on orders over $49.95.

You can read our Delivery page for additional information or contact us on 1300 113 680, or via email at [email protected]

Why is my tracking number invalid?

If your order has only just been dispatched, the tracking number may not yet been validated in the Australia Post system. It can take up to 24 hours for tracking on your parcel to show in the system, so just check back a bit later, and you will be able to see the tracking details.

What is a TSA lock?

In the USA, to ensure airline and travel security, the TSA, the Transportation Security Administration (TSA) screens luggage before it is placed on the airplane.

In the event that luggage has to be physically inspected and opened, standard locks may be forced opened and damaged in the process. This would leave the luggage unlocked and potentially at risk.

TSA approved locks, marked by the red diamond insignia, can be opened and then relocked by US security officers with a master key. 

ATTENTION: The lock is delivered without this master key as only TSA authorities have this key. If your TSA lock is a combination lock, you will use the numbered dials to lock and open your luggage.  TSA padlocks will be supplied with keys for you to use, but not the master key.

How do I open my combination lock for the first time?

When your combination lock is new, it is set to 0-0-0 by the manufacturer.  Move the dials to 0-0-0 and then press the release button to open the lock.

The meaurements provided for the bags, are they external or internal dimensions?

Unless otherwise specified, the dimensions provided are EXTERNAL dimensions, and are taken from the widest points of the bag.  For suitcases and other wheeled bags, the measurements are from the top of the bag to the ground, and include the wheels. It is a generally accepted standard to measure travel bags this way, so that the size of the bag can be correctly compared against airline size restrictions, which take into account the total size of the bag.  If you need to compare the useable packing size of a bag, it is best to check out the capacity listed for the bag.

How do your loyalty points work?

To show how much we value your repeat custom, our loyalty program accrues points in your Bagworld account every time you make an order. You accrue 2 points for every $100.00 spent, and then each point in your account can be spent as $1.00. You must be logged in to your account for your points to accrue or to spend points.